Case Study: Horizon Power
Horizon Power, a leading energy provider in Western Australia, aimed to improve its customer service through the implementation of a comprehensive training program for its staff. To accomplish this, they collaborated with us, specialists in learning design and instructional development.
The need
Horizon Power recognised the need to equip its customer service team with the skills and knowledge essential for delivering exceptional service. The goal was to create a training program that was engaging, informative, and tailored to address the specific challenges faced by the team.
The learning solution
We worked closely with Horizon Power to design a bespoke training program. This involved developing interactive elearning modules, practical workshops, and assessment tools. The content was crafted to be engaging and accessible, incorporating real-world scenarios and multimedia elements to enrich the learning experience.
The outcome
The implementation of the training programme resulted in a more knowledgeable and proficient customer service team at Horizon Power. Employees reported increased confidence in their roles and a deeper understanding of customer service principles. This initiative not only improved individual performance but also contributed to the overall efficiency and effectiveness of Horizon Power’s customer service operations.
Through this partnership, Horizon Power demonstrated a commitment to continuous improvement and employee development, setting a benchmark for excellence in the energy sector.
The team
Bec: Lead Learning Designer
Daniel: Learning Design Support
Michael: Project Manager